Delivery
The Same Team, Not a Subcontractor Roulette
Cleaning, washrooms, waste, janitorial supplies and handyman work are carried out by directly employed Clenova staff on no zero hours contracts. They come back to the same site, so they learn it.
Facilities Management
The support services that sit around your cleaning contract, from washrooms and waste to pest control and keyholding, across Inner London.
The Clenova Standard
90 Day Quality Guarantee
Directly Employed Teams
No zero hours
In App Audits
Monthly reports
Free Site Survey
And quote
What This Covers
Most people hear facilities management and picture an engineer servicing the plant room. Clenova does not do that work. What we cover is soft facilities management: the eleven support services that sit around a cleaning contract, from washroom hygiene and waste collection to pest control, handyman work and keyholding, across Inner London.
If you need mechanical or electrical maintenance, we are the wrong supplier and it is better you know now. If you need the bins emptied, the washrooms stocked, the paperwork right and one person to call about all of it, keep reading.
Find what you need below, or call us if it is not listed.
Washroom and Hygiene
Waste and Recycling
Site Protection
Repairs and Upkeep
Our Model
Your cleaner is already on site every day. Every service on this page is either delivered by that same team or arranged and managed by us, which is a simpler thing to run than five separate contracts on five renewal dates.
Delivery
Cleaning, washrooms, waste, janitorial supplies and handyman work are carried out by directly employed Clenova staff on no zero hours contracts. They come back to the same site, so they learn it.
Management
Your Operations Manager audits the site and logs it in our app. You get a monthly report covering the whole contract, not one per supplier. See how our quality audits work.
Transparency
Security and keyholding are delivered through our security partner rather than by Clenova staff. You still deal with one account manager and one invoice, but we would rather be straight about who does the work.
Facilities Management Pricing
Facilities suppliers almost never show figures, partly because there is no single one to show. These services are priced on five different units, so a headline hourly rate would be wrong for most of them.
What Shapes Your Quote
Adding a service to an existing contract costs less to run than setting one up on its own, because the visit, the team and the reporting are already in place.
Floor area, the number of washrooms and bin points, and whether you have one building or six.
Planned visits on a fixed cycle price differently from callouts you book when something happens.
Restricted areas, out of hours access and vetting requirements all change how the work is planned.
These are published UK market ranges from independent sources, given so you can sense check any quote. They are not Clenova prices. London generally sits above the national average. Washroom figures are for a serviced contract. Keyholding may also carry a callout fee.
We price each service on its own unit after a free survey, then show you the total.
Free, with no obligation. You get a written proposal you can take to whoever signs it off.
Compliance and Documentation
Since 31 March 2025, workplaces in England with 10 or more full time equivalent staff have had to present dry recyclables, food waste and general waste separated for collection, under the Simpler Recycling rules.
The threshold counts across your whole business, not per site , so five London offices with two people in each are still in scope. Firms under ten staff have until 31 March 2027.
Sanitary waste sits under separate rules again. It is classed as offensive waste and cannot go into general waste or down the drain, so it needs a licensed carrier.
Confidential paperwork carries two duties at once: UK GDPR for the data, and duty of care under the Environmental Protection Act 1990 for the waste itself.
None of this is checked by looking at your bin store. It is checked on paper, so ask for the paper.
We provide the documentation for the services we run, and we will tell you plainly if something falls outside what we cover.
Simpler Recycling: workplace recycling in EnglandWhere We Work
We work across Inner London, from the City and Canary Wharf out to the West End and the boroughs around them. Staying inside that radius is what lets a reactive callout actually be reactive. See the boroughs across Inner London we cover.
Multiple sites in different boroughs? That is usually easier for us, not harder, because it runs on one contract and one report.
Common Questions
Straight answers on scope, pricing and who does the work.
020 7870 3700No. You can buy any of these services on their own. The saving comes from bundling, because a team already on site costs less to schedule than one making a special trip, but there is no requirement to switch your cleaning to get a quote.
No. Clenova covers soft services, which means the support work around a building rather than its mechanical and electrical systems. For M&E you need a hard services provider, and we would say so rather than take the job.
Our security partner. Clenova arranges and manages the service and you deal with one account manager, but the officers who attend an alarm activation are supplied through the partner, not Clenova staff.
TUPE may apply. The Transfer of Undertakings (Protection of Employment) Regulations 2006 can cover a change of service provider, including cleaning contracts, which means the people already working on your site may transfer to the incoming supplier rather than lose their jobs. Whether it applies depends on the circumstances, so we go through it with you at the survey stage before anything is agreed.
Yes. One agreement, one account manager and one monthly report can cover multiple London sites with a different mix of services at each. Most multi-site clients find the reporting is the bigger benefit, ahead of the pricing.
It is a written commitment on the standard of the work we deliver. If the standard slips in the first 90 days of a contract, we put it right at our own cost.
That depends on the service and the site. A free survey comes first, then a written proposal setting out the schedule, the specification and the price for each service.