Our keyholding service ensures secure entry to your premises outside standard operating hours, enabling cleaning, maintenance, and emergency response when your property is unoccupied.
We provide commercial cleaning services across all of London, including Central, North, South, East, and West London.
Clenova
Secure access when your site is unattended
A keyholder arrangement allows essential work to take place without requiring on site staff to unlock or supervise access. It also provides a dependable response to alarms, urgent call outs, or unexpected incidents beyond normal business hours.
We deliver secure key custody and controlled entry for commercial premises, supporting scheduled cleaning, planned maintenance, and reactive visits. All access is handled under strict procedures designed to safeguard your property at every stage.
Keys and access details are registered and stored within a secure system.
Agreed access procedures
Defined instructions outline when and how entry is authorised.
Attendance and access management
Authorised personnel attend as needed to unlock, supervise access, or respond to alerts.
Ongoing review
Access arrangements are reviewed periodically to reflect changing site requirements — managed by Clenova.
FAQ's
Frequently Asked Questions
What responsibilities does a keyholder actually take on?
A keyholder is responsible for secure access to the property, responding to call outs, providing access for approved services and following agreed procedures to protect the site at all times.
How do you control who can access the property and when?
Access is only provided based on pre agreed instructions. Keys are logged, stored securely and released only for authorised purposes such as cleaning, maintenance or emergency response.
Can keyholding be used to support out of hours cleaning and maintenance?
Yes. The service is commonly used to allow cleaning, maintenance and inspections to take place when sites are closed, removing the need for staff to attend.
What happens if an alarm is triggered or an incident occurs?
If included, the keyholder responds to site call outs, attends the property and follows agreed escalation procedures depending on the situation.
Is this suitable for multi site or managed properties?
Yes. The service is often used across portfolios where consistent access control is needed without relying on on site staff at each location.